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Workforce Analyst

  • Full Time
  • Anywhere

Segoso Jamaica

Segoso Jamaica — US

We are looking for a goal-oriented, data-driven Workforce Analyst to manage forecasting, scheduling, and real-time performance across multiple client programs. This role is critical to balancing service delivery, efficiency, and cost in a fast-paced contact center environment. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and implement WFM strategies aligned with organizational object…

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About this role & career path

Working in US

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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