Remote Customer Support Specialist with French and English (Sofia, Bulgaria, BG)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone, chat or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients’ products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has very good command of spoken French and English level C1;
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;

Has good computer literacy.

The Offer:

Competitive remuneration scheme;

Working on schedule and shifts 24/7

Part-time available

Social package including: additional healthcare insurance, food vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;

Work at home opportunity.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!

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