About Dragos
Dragos
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role:
As a Senior Technical Account Manager, you’ll build strong relationships with our customers, becoming their go-to advisor. You’ll help drive product adoption, solve technical challenges, and ensure successful deployments. You’ll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities:
- Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts.
- Build strong customer relationships, especially with key customer stakeholders.
- Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems.
- Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption.
- Manage customer expectations while holding them accountable.
- Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm.
- Conduct health checks and promote self-advocacy.
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more.
- Track key account metrics; communicate progress to internal and external stakeholders.
- Identify service opportunities, training needs, and key areas of improvement for the business unit.
- Up to 25% travel
Qualifications:
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
- Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
- Eastern Time Zone preferred.
Compensation:
- OTE: $144,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-JF1 #LI-REMOTE
#LI-NH1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
To apply for this job please visit job-boards.greenhouse.io.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
What people say about Dragos
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
Recent news
- Accenture to Strengthen Critical Infrastructure Defense with End-to-End Cybersecurity Platform in Age of AI-Driven Cyber Threats and Geopolitical Risk - Accentu
- Exclusive | Accenture Takes Majority Stake in Cyber Company Dragos - WSJ
- Accenture to Acquire Majority Stake in Dragos, All of runZero, NetRise in $4.1 Billion OT Cybersecurity Push - SecurityWeek
- Accenture’s Dragos investment marks new phase for OT cybersecurity in critical infrastructure - Industrial Cyber
- Accenture shells out $4.18B on three companies in big industrial cybersecurity push - CyberScoop
Aggregated from public discussions and news; opinions are the authors’ own.
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