About Dragos
Dragos
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role:
As the Lead Customer Success Manager (CSM) for Dragos Public Sector, you will serve as a trusted advisor to our Federal clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalization and prove the value of all Dragos offerings, including Dragos Platform, WorldView threat intelligence, and Professional Services. We’re open to candidates in all US time zones but primarily operate in EST.
Responsibilities:
- Serve as the primary post-sales point of contact for strategic federal customers.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
- Directly manage assigned customer segments and maintain health metrics to drive proactive engagement and value realization.
- Identify and mitigate commercial and technical risks to minimize churn (GDR) while maximizing expansion opportunities (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
Qualifications:
- US Citizenship is required.
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Demonstrated ability to define, track, and drive customer success metrics (eg, NDR, GDR, churn analysis, expansion velocity).
- Proven ability to manage complex customer relationships and influence key stakeholders within the public sector.
- Understanding of cybersecurity and how that translates to business-level outcomes.
- Demonstrated ability to communicate effectively with diverse stakeholders and build credibility through compelling presentation and relationship-building.
- Willingness to travel 25%.
Preferred Qualifications:
- Active security clearance
- Pre-sales or post-sales experience
- Prior experience working in critiical infrastructure sectors and/or familiarity with ICS/OT Cybersecurity
Compensation:
- OTE: $175,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-JF1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
To apply for this job please visit job-boards.greenhouse.io.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
What people say about Dragos
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
- Hacking Team Uses UEFI BiOS Rootkit to Keep RCS 9 Agent in Target Systems
Recent news
- Accenture to Strengthen Critical Infrastructure Defense with End-to-End Cybersecurity Platform in Age of AI-Driven Cyber Threats and Geopolitical Risk - Accentu
- Exclusive | Accenture Takes Majority Stake in Cyber Company Dragos - WSJ
- Accenture to Acquire Majority Stake in Dragos, All of runZero, NetRise in $4.1 Billion OT Cybersecurity Push - SecurityWeek
- Accenture’s Dragos investment marks new phase for OT cybersecurity in critical infrastructure - Industrial Cyber
- Accenture shells out $4.18B on three companies in big industrial cybersecurity push - CyberScoop
Aggregated from public discussions and news; opinions are the authors’ own.
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