wykeriatfann

Driver Coordinating • Developed custom features and end-to-end user acceptance test plans for new trucking businesses to increase sales and customer satisfaction as measured by improved testing metrics utilizing ERP systems, automated workflows. • Performed product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. • Utilized Scrum principles to implement agile philosophes to communicate and collaborate with internal teams to identify efficiencies and ensure timely completion of tasks and projects • Negotiated, contracted, and managed carrier agreements for inbound and outbound shipments for the best interest of my clients and consulted and kicked off preparations for 15 new business contracts each month, ensuring timely identification and scheduling of necessary resources as measured by meeting all project milestones on time. • Responsible for shipment distribution domestically and globally across various modes of transportation including TL, LTL, and inbound/outbound Ocean and Air Freight keeping fuel cost below 30%.

 Successfully developed and deployed 16 transformational projects, resulting in a 67% improvement in transportation metrics as measured by improved transportation efficiency.  Trained and mentored 15 new student drivers on safety measures, leading to a 48% reduction in accidents/incidents as measured by improved safety metrics.  Collaborated with internal manufacturing and planning groups, DC operations, customer service team, and key carrier and 3PL partners, resulting in 67% on-time deliveries.  Increased customer service rankings by 33% after collaborating with personnel, customers, and contractors to resolve 23 service issues on time and within budget.  Implemented fuel-saving cost measures resulting in a 78% reduction in transportation costs as measured by reduced transportation expenses.