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Customer Service Specialist II/Technical Support Analyst

  • Full Time
  • Anywhere

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company — Wyoming, Kent County

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end ownership of customer support needs across phone, email, web chat, and back-office channels…

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