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Escalation Manager, Junior

  • Full Time
  • Anywhere

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company — Annapolis, Anne Arundel County

The Escalation Manager, Junior supports the structured handling of escalated IT incidents by serving as a coordination point for issues that cannot be resolved at the initial support level. This role monitors escalated tickets affecting mission-critical systems, validates priority and impact, ensures proper routing to resolver groups, and assists in clear and timely communication within a highly r…

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