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Sr. Specialist, Shared Services Management – Medical Team Member

  • Full Time
  • Anywhere

Merck

Merck — Madison, Dane County

Job Description The Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in the company's National Service Center, Field Service Center, Promotional Contact Center and company's Switchboard. These interactions occur across communication channels…

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