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Level 1 Help Desk

  • Full Time
  • Anywhere

Insight Global

Insight Global — South Waltham, Middlesex County

Job Description Key Responsibilities Provide Level 1-2 end-user support for hardware, software, printer, VPN, and basic network-related issues Manage, prioritize, and resolve support requests through the ServiceNow ticketing system or similar platform Perform laptop setup, imaging, configuration, deployment, refresh, and decommissioning Troubleshoot and resolve issues using RMM tools, with Atera e…

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