What You’ll Do

• Answer incoming customer calls and assist with scheduling service appointments
• Provide outstanding customer service while addressing customer questions and concerns
• Make outbound calls to confirm appointments, follow up on services, and support company initiatives
• Accurately enter customer information into company systems
• Coordinate with dispatch and field technicians to ensure smooth scheduling and communication
• Maintain detailed and accurate customer records
• Assist with membership, maintenance agreement, and service-related inquiries
• Handle multiple tasks in a fast-paced environment while maintaining professionalism

Requirements

• Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company
• ServiceTitan experience is required
• Strong customer service and communication skills
• Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy
• Experience handling customer concerns, complaints, and follow-up communication
• Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes
• Ability to remain calm, organized, and solution-focused in a fast-paced environment
• Working knowledge of HVAC, plumbing, or home services industry terminology
• Strong computer and data entry skills
• Excellent organizational and multitasking abilities
• Reliable attendance and strong work ethic
• Positive attitude and team-first mentality

If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we’d love to hear from you!