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Quality Analyst

  • Full Time
  • Anywhere

Teleperformance Global Services Private Limited

Teleperformance Global Services Private Limited — Lucknow, Uttar Pradesh

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also…

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