Credentialing Business Unit General Manager

PSI Services is seeking an accomplished Credentialing Business Unit General Manager to take full ownership of its credentialing division, based in Frankfort, Franklin County — a senior executive opportunity at a globally recognized leader in workforce assessment and professional credentialing.

About the Role

This full-time General Manager position carries end-to-end accountability for the commercial performance, operational delivery, and strategic growth of PSI's credentialing business unit. Compensation includes a base salary of $227,000–$284,000, a 30% bonus target, and a bonus structure aligned to organizational performance metrics. The role reports into senior executive leadership and carries significant organizational influence.

What You'll Do

• Define and execute the long-term strategic direction of the credentialing business unit, in alignment with company-wide priorities
• Own full P&L responsibility, driving revenue growth, managing costs, and improving margin performance
• Lead cross-functional teams across operations, client services, product delivery, and sales
• Cultivate and expand relationships with licensing boards, certification bodies, professional associations, and government agencies
• Oversee end-to-end credentialing program delivery, maintaining high standards for quality, compliance, and candidate experience
• Identify and develop new business opportunities, strategic partnerships, and market expansion initiatives
• Ensure all business unit activities conform to applicable regulatory and accreditation requirements
• Present performance results and strategic plans to executive leadership, contributing to enterprise-level decision-making

What We're Looking For

• Demonstrated executive leadership experience with full P&L ownership of a business unit or division
• Substantial background in credentialing, licensure, professional certification, or a closely adjacent assessment sector
• Track record of growing revenue, deepening client relationships, and successfully entering new markets
• Experience building and scaling high-performing teams within matrixed organizational environments
• Familiarity with regulatory bodies, licensing boards, or government program clients is a strong advantage
• Exceptional strategic agility, executive communication skills, and stakeholder management capability
• Bachelor's degree required; graduate-level education in business, public administration, or a related discipline is preferred

About PSI Services

PSI Services is a global provider of psychometric testing and professional credentialing solutions, partnering with licensing authorities, certification programs, and employers across more than 160 countries. Combining rigorous measurement science with a candidate-first delivery model, PSI helps individuals validate their qualifications and enables organizations to make fair, defensible decisions at scale.

How to Apply

If you are an executive leader ready to drive growth and operational excellence within the credentialing industry, submit your application through this listing. This Credentialing Business Unit General Manager role at PSI Services in Frankfort, Franklin County represents a rare opportunity to lead at the intersection of workforce credentialing and mission-driven assessment.