Bilingual Front Desk Associate

Vocational Instruction Project Community Services (VIP) is hiring a full-time Bilingual Front Desk Associate at its Crotona Park, Bronx location to support the daily operations of its Health Services department.

About the Role

As a Bilingual Front Desk Associate, you will serve as the first point of contact for clients and providers within VIP's Health Services department. Working directly under the Health Services Director, you will keep scheduling workflows running smoothly and ensure every patient interaction is handled with professionalism and care.

What You'll Do

• Schedule, coordinate, and manage provider appointments across the department
• Follow up on no-show appointments daily and rebook them promptly
• Process appointment cancellations and arrange timely rescheduling
• Manage front desk communications, including phone and in-person inquiries in both English and Spanish
• Maintain accurate client records and appointment logs
• Support the Health Services Director with general office management tasks
• Greet and direct clients, ensuring a welcoming and organized reception area
• Assist with data entry and administrative documentation as needed

What We're Looking For

• Bilingual fluency in English and Spanish (spoken and written) — required
• Prior experience in a front desk, medical receptionist, or administrative support role
• Strong organizational skills with the ability to manage multiple schedules simultaneously
• Proficiency with scheduling software and standard office tools (Microsoft Office or equivalent)
• Clear and professional communication skills with clients, staff, and providers
• Dependable, detail-oriented, and able to work effectively in a community health setting
• Commitment to serving a diverse client population in the Bronx with empathy and respect

About Vocational Instruction Project Community Services

VIP Community Services has been a cornerstone of the Bronx community for decades, providing health, social, and vocational services to individuals and families who need them most. The organization's Health Services department delivers accessible, high-quality care to the communities it serves — and this Bilingual Front Desk Associate role is central to keeping those services running efficiently at its Crotona Park site.

How to Apply

If you're a bilingual administrative professional ready to make a difference in a Bronx community health setting, apply directly through this listing to be considered for the Bilingual Front Desk Associate position at VIP Community Services.