RESIDENT SERVICE COORDINATOR

Property Management, Inc. is hiring a full-time Resident Service Coordinator to join its growing team in Mechanicsburg, Sangamon County — a unique opportunity to build a meaningful career while becoming an employee-owner in a well-established property management company.

About the Role

As a Resident Service Coordinator at Property Management, Inc., you'll serve as the primary connection between residents and the management team. This is a relationship-driven role for someone who genuinely enjoys helping people and takes pride in creating positive living experiences. You'll be the voice and face of the community, ensuring resident needs are met promptly and professionally.

What You'll Do

• Serve as the main point of contact for resident inquiries, concerns, and service requests
• Receive, log, and follow up on maintenance work orders to ensure timely resolution
• Build and maintain positive relationships with residents throughout their tenancy
• Support leasing and administrative functions including move-in and move-out coordination
• Maintain accurate resident records, documentation, and correspondence
• Coordinate with vendors, contractors, and property staff to fulfill resident needs
• Communicate community updates, policies, and announcements to residents
• Help foster a welcoming, well-managed community environment

What We're Looking For

• Prior experience in customer service, property management, or a resident-facing support role
• Strong written and verbal communication skills with a professional, friendly demeanor
• Excellent organizational ability and attention to detail when managing multiple tasks
• Proficiency with standard office software and property management platforms
• A proactive, problem-solving mindset and the ability to stay composed under pressure
• Genuine commitment to resident satisfaction and community quality

About Property Management, Inc.

Property Management, Inc. is a respected property management company with a culture built around employee ownership. Joining the team in Mechanicsburg means becoming more than an employee — you become a stakeholder in the company's continued growth. This collaborative, investment-minded environment sets PMI apart for candidates who want a career, not just a job.

How to Apply

Interested candidates are encouraged to apply directly through this listing. This Resident Service Coordinator position in Mechanicsburg, Sangamon County is a rare opening — motivated individuals ready to grow with a people-first property management company are strongly encouraged to submit their application today.