Thanks Ben Ltd.
We are looking for a Senior Customer Support Agent to join our team at Ben. The successful candidate will have deep technical expertise and strong analytical and debugging skills, with experience resolving complex customer issues in a fast-paced SaaS environment.
Requirements
- 2+ years of experience in customer service in a fast-moving B2B SaaS company
- Excellent written and verbal communication skills
- Strong analytical thinking and problem-solving ability
- Solid technical aptitude
- Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms
- Excellent organisational skills
Benefits
- Competitive base salary
- Equity
- £100 monthly personal Ben Balance
- £500 work from home allowance
- £1,000 annual L&D budget
- 28 days of holidays a year plus bank holidays
- Day off for birthday
- Comprehensive and tailored mental health support and professional coaching
- Work-from-abroad scheme
- Enhanced parental leave and workplace nursery scheme
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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