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Home / Patient Services Representative

Patient Services Representative

  • Full Time
  • Anywhere

Infinit-O

Category: Customer Service

Location:

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the
Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.
The Patient Services Representative will perform the functions outlined below:
  • Handle patient calls related to their outstanding balances
  • Transcribe voicemails from patients and returns the patients’ message
  • Facilitate payments utilizing client software application
  • Review all records and makes necessary financial responsibility transfers
  • Check patient eligibility through insurance online website
  • Make payment plan arrangements for patients experiencing financial difficulty,and small balance write-off based on the Clientestablished guidelines
  • Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
  • Stay up to date with the changes that affect client’s reimbursements
  • Understand how the medical insurance industry works
  • Thoroughly notes all encounters/accounts worked
  • Always maintain HIPAA guidelines. Patient confidentiality is critical
  • Know how to read an Explanation of Benefit (EOB) to determine patient vs clientliability.

Requirements

Requirements

  • Graduate of any4-year course
  • Must have at least 1 year prior experience inbound customer service support preferably in the U.S.medical billing industry
  • Possesses keen attention to details
  • Must have excellent English written and oral communication skills
  • Willing to work under pressure
  • Willing to work U.S. hours

Details

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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