Blue J
Blue J is the leading solution in generative AI for tax experts. We’re a B2B SaaS company whose customers are accountants and lawyers, and our AI-tax research software is the best in the market. We’re looking for a Customer Support Representative to support our customers all across North America.
Requirements
- Triaging customer support inquiries by Service Tiers and urgency
- Optimizing support functions to improve efficiency and customer experience
- Responding in a timely manner to customer inquiries with effective language and framing
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
- Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements
- Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions
Benefits
- Flexible work arrangements
- Competitive base salaries
- Stock options
- Healthy work/life balance
- Great benefits package that covers you and your family
- Start-up perks
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the second-largest country by total area, with the longest coastline of any country. Its border with the United States is the longest international land border. The country is characterized by a wide range of both meteorologic and geological regions. With a population of over 41 million, it has widely varying population densities, with the majority residing in its urban areas and large areas being sparsely populated. It
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