Twoconnect
The Commercial Sales Customer Service Representative serves as a trusted contact for small to medium-sized commercial insurance clients, delivering high-quality service while identifying opportunities to enhance customer value through relevant products and services.
Requirements
- Serve as the key point of contact for commercial customer enquiries, related to products, claims, service and sales.
- Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades.
- Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible.
- Identify opportunities to upsell and cross-sell relevant products and services based on customer needs and purchase history.
- Leverage the company’s systems and tools to meet sales targets within established service times.
- Educate customers about promotions, new product launches, and bundle offerings to enhance sales.
- Follow up on leads generated on the website.
- Work across multiple brands effectively with adaptability and flexibility.
- Inform management of potential areas for growth in product, service, and education sales.
- Coordinate with internal teams to resolve customer concerns and improve service delivery.
- Maintain up-to-date knowledge of company products, services, and policies.
- Document customer interactions and feedback to support continuous service improvement.
- Provide coaching and mentoring opportunities to other members of the sales & customer support team.
Benefits
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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