Customer Sales Representative – HVAC & Plumbing

We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program.

Requirements

• Professionally handle inbound customer calls with empathy, clarity, and confidence.
• Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate.
• Actively listen to customer needs and guide conversations toward effective service solutions.
• Efficiently schedule service appointments while identifying upsell opportunities.
• Promote and sell the Pipeline Club membership during eligible calls.
• Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days.
• Document call scripts, workflows, and best practices to improve consistency and performance.
• Contribute to building scalable systems that enhance conversion rates and membership sales efficiency.
• Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows.
• Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality.

Benefits

• Health benefits
• Paid time off
• 401(k) plan
• Retirement plan

Originally posted on Himalayas