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IT End User Services Analyst

  • Full Time
  • Anywhere

Vertiv Group

Vertiv Group — Tijuana, Baja California

Description RESPONSIBILITIES Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. Provide second-level user support for hardware and software issues. Assist in hardware and software installation/configuration according to corporate policies and guidelines. Aid in troubleshooting and diagnosing hardware/software…

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Working in Tijuana, Mexico

Tijuana is the most populous city of the Mexican state of Baja California, located on the northwestern Pacific Coast of Mexico. It is the municipal seat of the Tijuana Municipality, the hub of the Tijuana metropolitan area and the most populous city in northern Mexico. Tijuana is just south of California and is adjacent to the Mexico–United States border which is part of the San Diego–Tijuana metro area.

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