Resident Services Coordinator, Multifamily

Step into a role where you become the welcoming heart of a thriving residential community as a Resident Services Coordinator, Multifamily with Cushman & Wakefield in Chicago, Cook County. This full-time, on-site position puts hospitality and connection at the center of everyday life on the property.

About the Role

As a Resident Services Coordinator, you are the first impression and the friendly point of contact who keeps a multifamily community running smoothly. Based in Chicago, you will champion outstanding service for residents, prospective renters, guests, vendors, and clients while nurturing a genuine sense of belonging across the property.

Key Responsibilities

• Deliver warm, professional, and responsive customer service to residents, future residents, visitors, and business partners.
• Serve as the visible face of the community, setting a welcoming tone that encourages neighborly connection.
• Help cultivate an inclusive, engaged atmosphere that strengthens resident satisfaction and retention.
• Coordinate day-to-day resident inquiries, requests, and communications with care and follow-through.
• Partner with on-site teams and vendors to ensure a positive, seamless living experience.

Qualifications

• A people-first mindset with a sincere commitment to exceptional customer service.
• Strong interpersonal and communication skills, both in person and in writing.
• The ability to stay organized, dependable, and approachable in a fast-paced community setting.
• Comfort working on-site full-time in Chicago, Cook County.

About Cushman & Wakefield

Cushman & Wakefield is a leading global real estate services firm that helps clients and communities get the most from their properties. Within its multifamily operations, the company is dedicated to creating residential environments where people feel at home and supported every day.

How to Apply

Ready to bring your hospitality and people skills to a respected industry leader? Apply today for the Resident Services Coordinator, Multifamily opportunity with Cushman & Wakefield in Chicago by visiting the official listing: View full listing & apply (via Adzuna).