GABA Telepsychiatry
This is a remote position.
We are seeking aRemote Patient Advocateto provide high-quality patient support and ensure smooth delivery of mental health services. This role focuses on patient communication, appointment coordination, case documentation, and assistance with forms, pharmacy issues, telepsychiatry processes, and care navigation.
Responsibilities
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Provide empathetic emotional support to patients throughout their treatment.
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Assist patients with registration, onboarding, and understanding telepsychiatry platforms.
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Help complete disability forms and support physicians with accommodation letters.
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Coordinate lab work appointments and assist patients in obtaining medical records.
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Guide patients through pharmacy or prescription-related issues.
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Resolve support escalations through Zoom calls or virtual communication.
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Advocate for patient rights, needs, and access to care.
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Manage appointment scheduling, rescheduling, and notifications of any changes.
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Assist with out-of-network claims and respond to billing or payment-related queries.
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Maintain accurate documentation of patient interactions and provider schedules.
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Collaborate with multidisciplinary teams and coordinate care with external providers.
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Identify and communicate opportunities to improve patient care and service delivery.
Requirements
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Degree in Psychology, Social Work, Healthcare Administration, Nursing, Pharmacist or a related field.
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Minimum 5 years of experience as a Patient Advocate, Clinical Coordinator, or similar role.
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Excellent English communication skills (C1 level).
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Strong interpersonal skills with the ability to engage compassionately with diverse patient populations.
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High attention to detail with strong organizational and documentation skills.
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Knowledge of mental health conditions and treatment modalities (preferred).
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Familiarity with telehealth platforms and virtual care technologies.
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Ability to work independently and as part of a team of four, take the initiative, and maintain strict confidentiality.
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This position is not focused on backend tasks; the candidate should be comfortable working one-on-one with doctors.
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Availability to work from9 AM to 6 PM EST, Monday–Friday or Sunday–Thursday.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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