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Senior Implementation Manager – Remote, US

  • Full Time
  • Anywhere

Level AI

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI.

Requirements

  • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
  • Successfully handle onboarding of multiple clients simultaneously
  • Understand clients’ business objectives
  • Understand clients’ technical requirements
  • Collaborate with internal teams to address client needs and resolve technical issues
  • Develop and maintain a deep understanding of our AI-powered customer support solutions
  • Identify opportunities for upselling and cross-selling our solutions to existing clients
  • Track and report on key account metrics

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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