InvestorFlow
InvestorFlow is seeking a Senior Product Support Engineer to assist clients with complex technical issues related to a.NET application hosted on Microsoft Azure, performing proactive system monitoring and supporting infrastructure changes to ensure platform stability and operational readiness.
Requirements
- Serve as a senior product support resource, assisting clients by diagnosing, troubleshooting, and resolving complex technical issues.
- Own support cases end-to-end, including investigation, communication, resolution, and follow-up.
- Troubleshoot issues across application behavior, data, integrations, and system usage.
- Clearly communicate findings, progress, and resolutions to clients and internal stakeholders.
- Document support cases, root causes, and resolutions in a structured and consistent manner.
- Contribute to internal knowledge bases and troubleshooting guides to reduce recurring issues.
- Proactively monitor system health and availability using established monitoring and alerting tools.
- Respond to system alerts and anomalies in coordination with TechOps.
- Support and validate infrastructure changes (e.g., maintenance windows, releases, configuration updates) to ensure they do not negatively impact clients.
- Participate in incident response and post-incident review activities as needed.
- Partner with Engineering, Product, and TechOps to resolve issues and improve product stability.
- Perform root cause analysis and recommend preventative measures to reduce support volume.
- Participate in incident, change, and problem management processes.
- Identify opportunities to improve support workflows and platform reliability.
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Malaysia
Malaysia is a country in Southeast Asia. A federal constitutional monarchy, it consists of 13 states and three federal territories, separated by the South China Sea into two regions: Peninsular Malaysia on Mainland Southeast Asia and East Malaysia on the island of Borneo. Peninsular Malaysia shares land and maritime borders with Thailand, as well as maritime borders with Singapore, Vietnam, and Indonesia; East Malaysia shares land borders with Brunei and Indonesia, and maritime borders with the Philippines and Vietnam. Kuala Lumpur is the country's national capital, largest city, and the seat
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