Koniag Government Services
Koniag Technology and Infrastructure Solutions, LLC is seeking Tier I Customer Support Representatives to support KTIS and government customers. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills.
Requirements
- Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems.
- Diagnose and resolve basic to intermediate technical problems according to established procedures.
- Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to appropriate Tier II or Tier III support teams when necessary.
- Follow up with customers to ensure satisfaction and complete resolution of their issues.
- Identify and document recurring issues to help improve products and services.
- Maintain knowledge of company products, services, and policies to provide accurate information.
- Contribute to the development of knowledge base articles and support documentation.
- Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction.
- Participate in training to continuously improve technical knowledge and support skills.
- Complete required technical certifications within specified timeframes.
- Assist with special projects as assigned by management.
- Maintain a professional and courteous demeanor when interacting with all customers.
Benefits
- Health, dental, and vision insurance
- 401(k) with company matching
- Flexible spending accounts
- Paid holidays
- Three weeks of paid time off
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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