Miratech
We are seeking a seasoned Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of our cloud Managed Services portfolio.
Requirements
- Extensive hands-on experience in cloud-managed services operations within a professional services environment.
- Deep practical knowledge of ITSM frameworks in complex, client-facing delivery.
- Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis.
- Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements.
- Working knowledge of automation frameworks and AI-assisted tooling applied to service operations.
- Proficiency with ITSM platforms (e.g. ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint).
- Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions) (Advantageous)
Benefits
- Culture of relentless performance
- Competitive pay and benefits
- ForeverRemote work culture
- Growth mindset
- Global impact
- Welcoming multicultural environment
- Social sustainability values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Cyprus
Cyprus, officially the Republic of Cyprus, is an island country in the eastern Mediterranean Sea, located off the coast of the Levant mainland in West Asia. The island of Cyprus, which is the third largest and third most populous island in the Mediterranean, is divided along the United Nations Buffer Zone between the internationally recognised Republic of Cyprus and the Turkish Republic of Northern Cyprus, which is recognised only by Turkey. The south of the island also hosts the British sovereign military bases of Akrotiri and Dhekelia. The capital and largest city of Cyprus is Nicosia.
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