Miratech
Miratech is seeking an Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of their cloud Managed Services portfolio.
Requirements
- Extensive hands-on experience in cloud-managed services operations within a professional services environment.
- Deep practical knowledge of ITSM frameworks in complex, client-facing delivery.
- Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis.
- Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements.
- Working knowledge of automation frameworks and AI-assisted tooling applied to service operations.
- Proficiency with ITSM platforms (e.g. ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint).
- (Advantageous) Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions).
Benefits
- Culture of relentless performance
- Competitive pay and benefits
- ForeverRemote work culture
- Growth mindset
- Global impact
- Welcoming multicultural environment
- Social sustainability values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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