Dijital Team Pty Ltd
We are looking for a motivated and customer-oriented Level 1 Helpdesk Support Technician to join our growing support team. This is a hands-on role, ideal for someone early in their technical career who enjoys supporting users, resolving issues, and building a strong foundation in telephony and cloud communications.
Requirements
- Provide first-level technical support to customers via phone, email, and collaboration tools
- Troubleshoot issues related to telephony systems, PBX platforms, and software applications
- Log, prioritise, and track incidents and service requests through the helpdesk system
- Assist with installation, configuration, and updates of supported applications
- Support both cloud-based and on‐prem telephony environments
- Create and maintain user-friendly documentation and knowledge base articles
- Contribute to continuous improvement of support processes
- Assist with basic networking issues such as connectivity, IP configuration, and VPN access
- Follow security protocols and promote best practices among end users
- Identify and report potential security incidents
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Sri Lanka
Sri Lanka, officially the Democratic Socialist Republic of Sri Lanka, formerly known as Ceylon, is an island country in South Asia. It is located in the Indian Ocean, southwest of the Bay of Bengal, and is separated from India by the Gulf of Mannar and the Palk Strait. Sri Lanka shares a maritime border with the Maldives to the southwest and India to the northwest, and lies across the Bay of Bengal from Bangladesh and Myanmar to the northeast and the Andaman and Nicobar Islands of India to the east. Its capital is Sri Jayawardenepura Kotte, while Colombo is its largest city and the political,
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