Whatnot
Whatnot is the largest livestream shopping platform in North America and Europe, and we’re building live commerce at a scale that’s never been done in the West. We’re looking for a Customer Experience Agent to join our remote team and help drive the best possible user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of E-commerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Bachelor’s degree or college experience preferred
- Previous start-up experience is a plus
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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