Genesys
Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. As a Senior Customer Success Manager, you’ll act as a strategic business advisor and transformation partner to high-value enterprise customers, accelerating their return on investment and customer retention.
Requirements
- 10+ years of experience in enterprise customer success, strategic consulting, or business transformation roles within technology or SaaS organisations
- Demonstrated success managing complex enterprise relationships valued at $1M+ per year
- Deep expertise in consultative selling and value-based engagement
- Strong understanding of customer experience transformation, digital channels, automation, and AI technologies
- Analytical and commercially astute, with the ability to connect strategic vision to business metrics and ROI outcomes
- Experience in advising and delivering AI and Digital solutions
- Exceptional communication, presentation, and executive engagement skills
Benefits
- Competitive salary
- Health insurance
- Retirement Plan
- Generous Paid Time Off
- Flexible work arrangements
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Australia
Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a land area of 7,688,287 km2 (2,968,464 sq mi), making it the sixth-largest country in the world. Australia is the world's flattest and driest inhabited continent. It is a megadiverse country, and its size gives it a wide variety of landscapes and climates including deserts in the interior and tropical rainforests along the coast.
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