Remote Client Support Representative

Join Crossborderswithalex as a Remote Client Support Representative based in New Haven, New Haven County, and become the friendly, dependable voice travelers count on at every stage of their journey.

About the Role

As a Remote Client Support Representative with Crossborderswithalex, you will guide clients through their travel experiences from start to finish. This full-time position centers on being a trusted point of contact, offering attentive assistance before departure, while travelers are on the move, and after they return home. If you take pride in solving problems, communicating clearly, and making people feel cared for, this customer-focused role in New Haven could be an excellent match.

Key Responsibilities

• Act as the primary contact for travelers, fielding questions and addressing concerns with patience and professionalism.
• Deliver reliable support across the full travel cycle — during pre-trip planning, while clients are traveling, and once their trips conclude.
• Help ensure each client enjoys a seamless, stress-free, and positive travel experience.
• Stay organized and responsive while managing multiple client needs at once.
• Coordinate solutions promptly so travelers feel informed and well cared for throughout their journey.

Qualifications

• Strong customer service abilities with a genuine desire to assist and support others.
• Clear, empathetic communication skills, both written and verbal.
• Comfort staying organized and attentive in a client-facing support setting.
• A proactive, solution-oriented mindset and the ability to stay composed under pressure.
• Enthusiasm for the travel space and helping people make the most of their trips.

About Crossborderswithalex

Crossborderswithalex is dedicated to helping travelers move through the world with confidence and ease. Operating out of New Haven, New Haven County, our team is committed to thoughtful, people-first client support that turns every trip into a smooth and memorable experience.

How to Apply

Ready to support travelers as a Remote Client Support Representative at Crossborderswithalex in New Haven, New Haven County? View the full listing and submit your application via Adzuna to take the next step.