OutsourcedIn
Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
About the Role
We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.
This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You’ll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.
Key Responsibilities
Customer Support
- Respond to product enquiries via phone, email, and online channels
- Support after-hours customer enquiries as needed
- Provide after-sales support and resolve customer concerns
- Assist customers with product questions and recommendations
Order Management
- Process customer orders accurately and efficiently
- Manage order tracking and provide shipment updates
- Coordinate delivery scheduling and customer communication
- Support issue resolution relating to orders, returns, and fulfilment
Customer Experience Support
- Ensure a seamless customer journey from enquiry through delivery
- Handle escalations professionally and maintain customer satisfaction
- Support continuous improvements in customer service processes
Requirements
- 2–3 years supporting Australian customers
- Experience in customer support, order management, or e-commerce support
- Superior written and verbal English communication skills
- Strong attention to detail and customer-first mindset
- Ability to work independently in a remote environment
- Genuine interest in fitness / weight training / gym equipment(important)
- Must be able to demonstrate basic knowledge of gym equipment during interview
Systems & Tools
- CRM / Customer Support Platforms
- Order Management Systems
- E-commerce Platforms (preferred)
- Microsoft Office / Google Workspace
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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