Service Manager – Wallingford CT

VIP Auto is hiring a full-time Service Manager in Wallingford, New Haven County, CT — a hands-on leadership role for someone who thrives on building loyal customers and high-performing teams.

About the Role

As the Service Manager at VIP Auto in Wallingford, CT, you will be the driving force behind a service operation built to earn automotive customers for life. Reporting to the District or Market Manager, you will set the tone for the shop, motivate your team, and ensure that every guest who walks through the door receives a standout experience. This is an exempt, full-time position ideal for an inspirational leader who genuinely cares about both people and customer satisfaction.

Key Responsibilities

• Lead, coach, and inspire VIP Professionals to consistently deliver exceptional customer service
• Establish clear expectations and standards that reflect VIP Auto's mission and values
• Oversee day-to-day service operations to keep the location running smoothly and efficiently
• Build a team culture where employees take pride in their work and feel supported
• Foster lasting customer relationships that turn first-time visitors into lifelong clients
• Partner with district and market leadership to meet performance goals

Qualifications

• Proven leadership skills with the ability to motivate and develop a service team
• A customer-first mindset and commitment to creating positive experiences
• Strong communication and organizational abilities
• Experience in automotive service or a related operations environment is an advantage
• Willingness to work on-site in Wallingford, New Haven County, Connecticut

About VIP Auto

VIP Auto is guided by a clear mission: to earn automotive customers for life. The company strives to create a workplace where every VIP Professional takes pride in their craft and shares a passion for serving the community. As a Service Manager, you will help bring that vision to life at the Wallingford, CT location.

How to Apply

Ready to lead a team that puts customers first? Apply for the Service Manager position at VIP Auto in Wallingford, CT today by submitting your application through our online job listing.