About Mercor
Mercor
Mercor is seeking a Customer Support Specialist to join their team. The ideal candidate will have 2+ years of experience in customer support or CX ops in B2B SaaS, marketplace, or e-commerce, and expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.
Requirements
- 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce.
- Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.
- Proficient in reading and producing support artifacts like ticket responses and macros.
- Clear written communication skills to articulate reasoning and encode it into deterministic rubrics.
Benefits
- Hourly contractor
- Paid weekly via Stripe Connect
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
What people say about Mercor
- Reasons to compete in this year’s Battlecode programming competition at MIT
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
- GPT-5.5 hallucinates 3x more than MIT-licensed GLM-5.2
Recent news
- New troubles at Mercor: Infighting, ‘face time slavery,’ and ‘inhumane working conditions’ - Gazetteer SF
- AI recruiting startup Mercor takes more of Meta's former office space at 181 Fremont - The Business Journals
- Mercor CEO Says It Now Spends More on AI Tokens Than Employee Salaries - Business Insider
- Mercor’s Brendan Foody calls out Sequoia, accusing it of ‘dual-pricing’ valuation tricks - TechCrunch
- Mercor, a $10 billion AI startup, confirms it was caught up in a major security incident - Fortune
Aggregated from public discussions and news; opinions are the authors’ own.
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