Senior Customer Success Manager

9amHealth is a startup redefining cardiometabolic care with a whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. As a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients from post-sale through long term partnership growth, guiding them through successful implementation, adoption, and expansion of the 9amHealth solution.

Requirements

• Executive level point of contact for assigned strategic accounts post contract
• Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners
• Develop long term account strategies focused on retention, performance improvement, and expansion
• Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities
• Proactively identify partnership risks and create recovery strategies when satisfaction or performance declines
• Act as the internal voice of the client, influencing prioritization and cross-functional decision making
• Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
• Align client business goals with measurable program outcomes and engagement strategies
• Translate data into actionable insights that demonstrate ROI and clinical impact
• Drive adoption of 9amHealth’s virtual care and pharmacy solutions across client populations
• Guide clients in optimizing program utilization and member engagement
• Identify expansion opportunities including upsell, cross-sell, and increased member enrollment
• Partner closely with Sales and Commercial teams during renewals, RFPs, and expansion cycles
• Turn strong partnerships into advocacy, case studies, and client references
• Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences
• Influence internal teams to deliver on client commitments and operational improvements
• Communicate product updates, roadmap impacts, and operational changes with executive-level clarity
• Maintain deep knowledge of 9amHealth services, clinical programs, and platform capabilities
• Stay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic care
• Serve as a subject matter expert in discussions with sophisticated healthcare buyers
• Manage complex accounts and competing priorities with strong operational discipline
• Leverage performance data to guide strategy and influence internal product and operational decisions
• Fully own implementation readiness and ongoing success planning for assigned clients

Benefits

• Comprehensive benefits package
• Flexible PTO
• Work from home options
• Professional development budget
• Continuing education support

Originally posted on Himalayas