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Members Resolution Specialist

  • Full Time
  • Anywhere

Travel + Leisure Co.

Manage Member enquiries, concerns, and complaints, and provide timely and effective resolutions. Ensure compliance with company policies and regulatory requirements.

Requirements

  • Experience in customer service, complaint handling, and conflict resolution
  • Sound understanding of AVC Membership rules, governance documents, and Exchange Company guidelines
  • Excellent verbal and written communication skills
  • Strong problem-solving, judgement, and negotiation abilities
  • High attention to detail with the ability to maintain accurate documentation
  • Effective time management and ability to work independently
  • Advanced Microsoft Office skills; minimum typing speed of 65 wpm preferred
  • Flexibility to work rotating rosters and attend training as required
  • Resilient, positive, team‐focused approach with the ability to work under pressure

Benefits

  • Competitive salary and benefits package
  • Opportunity to work with a leading vacation ownership and travel membership company
  • Inclusive and supportive work environment
  • Opportunities for professional growth and development

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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