SuperStaff
The Support Engineer is responsible for maintaining the uptime, connectivity, and operational performance of smart fridges and vending machines by providing technical support to Service Technicians and internal operations teams.
Requirements
- Triage and resolve technical issues escalated by Service Technicians and operations teams
- Monitor system alerts, dashboards, and incident queues
- Diagnose technical problems by reviewing logs, alerts, and system behavior in a Linux-based environment
- Support field teams with troubleshooting related to hardware-integrated software systems and connected smart fridge devices
- Document newly identified issues, root causes, workarounds, and resolutions
- Collaborate cross-functionally with Engineering, Operations, and other internal stakeholders
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- 10% Night Differential
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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