Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines is hiring a part-time Customer Service Agent, Cross Functional in Charleston, Kanawha County — a hands-on role for dependable people who enjoy helping travelers and keeping airport operations running smoothly.

About the Role

As a Customer Service Agent, Cross Functional with Piedmont Airlines in Charleston, Kanawha County, you will be a versatile member of the airport team, moving between front-line passenger support and behind-the-scenes duties as the day demands. This part-time position is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in delivering the kind of attentive service that keeps customers and airline partners coming back.

Key Responsibilities

• Welcome and assist passengers throughout check-in, boarding, and arrival.
• Issue tickets, tag and process baggage, and confirm travel documentation.
• Answer questions about flights, schedules, and connections with accuracy and patience.
• Support gate, ticket counter, and ramp-adjacent tasks as needed across functions.
• Help resolve travel disruptions calmly and find solutions for customers.
• Follow all safety, security, and operational procedures.

Qualifications

• Motivated, reliable, and able to work flexible hours, including weekends and holidays.
• Strong interpersonal and communication skills with a customer-first attitude.
• Comfortable adapting between multiple responsibilities during a single shift.
• Able to work on your feet and handle the physical demands of an airport setting.
• Authorized to work in the United States and able to pass required background checks.

About Piedmont Airlines

Piedmont Airlines is built on a culture of teamwork, mutual respect, and a genuine passion for aviation. The company is recognized for the high standard of service it provides to both customers and airline partners, and it offers team members meaningful opportunities to learn and advance. Joining Piedmont means becoming part of a group that works hard, looks out for one another, and shares a love of flight.

How to Apply

Ready to launch your aviation career as a Customer Service Agent, Cross Functional in Charleston, Kanawha County? View the full listing and apply for this Piedmont Airlines role here.