About Twilio
twilio.com- Founded 2008
- Ticker TWLO
- Revenue (FY2025) $5.07B
- Net income $33.83M
Investor research: Yahoo Finance · SEC filings
Source: Wikipedia
Twilio
At Twilio, we’re shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Join the team as Twilio‘s next Technical Support Engineer 3.
Requirements
- 5-7 years of experience
- Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
- Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
- API or enterprise software experience, including technical troubleshooting skills.
- Hands-on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
- Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
- Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
- Fluency in English (verbal, comprehension, listening, and writing)
- Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
- Ability to diplomatically address customer concerns and provide feedback
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
What people say about Twilio
- Ask HN: Who is hiring? (August 2015)
- San Francisco: The Worst-Run Big City in the U.S.
- Ask HN: Who is hiring? (August 2015)
- The African Startup Using Phones to Spot Counterfeit Drugs
Recent news
- Twilio (TWLO) Stock Could Be 11% Below Fair Value Despite Mixed Valuation Signals - simplywall.st
- Brokers Suggest Investing in Twilio (TWLO): Read This Before Placing a Bet - Yahoo Finance
- Time for a Checkup on Stock Picks United Parcel Services, Twilio, Vita Coco - Barron's
- Twilio (NYSE: TWLO), Atlassian (NASDAQ: TEAM), And SoundHound AI (NASDAQ: SOUN) Shares Slide As Inflation Data And Rate Fears Rattle Growth Stocks - foreignpoli
- Twilio CFO on the turnaround that won back Wall Street - Fortune
Aggregated from public discussions and news; opinions are the authors’ own.
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