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Home / Manager, Residential Field Service Operations

Manager, Residential Field Service Operations

  • Full Time
  • Anywhere

Omnidian

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA

The Job

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.

What You’ll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

    • Team Leadership & Support (70%)

  • Lead and coach RFSMs to meet performance and quality targets
  • Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
  • Act as a primary escalation point for subcontractor and field issues
  • Ensure consistent execution of processes, workflows, and service standards
  • Lead onboarding and training efforts for new team members
    • Cross-Functional Alignment & Execution (30%)
  • Collaborate with internal teams to resolve service delays, escalations, or process gaps
  • Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance
  • Analyze service data to identify trends and recommend improvements
  • Support documentation and process updates for field operations
  • Ensure accurate tracking of service quality and subcontractor performance

Who You Are

  • A thoughtful leader who knows how to coach and motivate others
  • Confident in making team-level decisions and handling escalations
  • Organized and proactive in identifying areas for improvement
  • Comfortable navigating a fast-paced, remote-first work environment
  • Strong communicator who builds trust across teams

Experience You’ll Need

  • 4+ years of experience in solar operations, field service management, or subcontractor oversight
  • 2+ years of experience leading or coaching a distributed team
  • Solid understanding of residential solar systems and service workflows
  • Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Experience That’s a Plus

  • Experience in a startup or high-growth company environment
  • Familiarity with platforms like Salesforce, GSuite, Slack, or similar
  • State Electrical Contractor License Holder
  • NABCEP certification
  • Experience scaling field teams or managing national service operations

Logistics

  • We plan to have this role start by the end of June
  • We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

  • Most of our roles offer the opportunity to work remotely
  • If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
  • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
  • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
  • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • Here are the roles in this career track:
  • Supervisor, Residential Field Service Operations
  • Manager, Residential Field Service Operations (this role)
  • Senior Manager, Residential Field Service Operations
  • We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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