Pavago
We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.
Requirements
- Manage cases end-to-end
- Coordinate across teams
- Solve problems at the root
- Keep customers informed throughout
- Create and manage cases in Salesforce
- Maintain clean, structured, and accurate records
- Assess urgency of incoming requests
- Prioritize cases based on impact and SLA
- Respond to customers within 24 hours or less
- Work closely with service teams, installation teams, and receivables teams
Benefits
- Flexible work environment
- Opportunity for growth into CS or Ops roles
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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