TTEC Digital
TTEC Digital is seeking a Principal Client Advisory to join our Managed Services practice, overseeing client platform operations, leading client relationships, and managing day-to-day delivery while maintaining high levels of client satisfaction.
Requirements
- 6 to 8+ years of experience in Technical Operations Management
- Experience supporting CCaaS platforms such as Genesys, Five9, Cisco, NICE CXone, AWS Connect, or similar technologies
- Strong background in client relationship management and consulting
- Proven ability to manage incident response, change management, and service delivery processes
- Solid understanding of ITIL frameworks and operational best practices
- Experience supporting commercial aspects of managed services, including SOWs, invoicing, and renewals
- Demonstrated ability to mentor others and manage technical support teams
- Strong communication, problem-solving, and stakeholder management skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Remote Work
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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