NeoWork
We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems.
Requirements
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
- Investigate system errors, configuration problems, and data inconsistencies within healthcare systems.
- Work closely with product, engineering, and implementation teams to resolve technical issues.
- Document troubleshooting steps, solutions, and knowledge base updates.
- Assist customers in understanding system functionality and resolving technical concerns.
Benefits
- Health insurance for contractors
- Holiday Extra Pay
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
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