Alia Services
****THIS IS A REMOTE POSITION ONLY****
****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO HR@ALIA.SERVICES ****
WHO WE ARE:
Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
- Full-time positions with the potential for overtime
- 100% remote jobs
- Competitive compensation package.
- An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
About the Role
Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for an Offshore Customer Support Specialist to join the Support team. This role involves working 9-hour shifts and supporting our global customers.
What You’ll Do
- Support customers in using the clients platform effectively
- Respond to support requests via email, chat, calls, or portal
- Troubleshoot issues or escalate when needed
- Keep customers informed and updated
- Identify and report bugs to internal teams
- Follow up on issues to ensure resolution
- Collaborate with Customer Success and Implementation teams
- Help improve our Help Center and internal resources
What We’re Looking For
- At least 2 years of experience in Customer Support (SaaS or technical support preferred)
- Strong communication skills in English and French (Spanish or Italian is a plus)
- Experience handling customer calls and support tickets
- Comfortable working with technical issues and troubleshooting
- Strong problem-solving and analytical skills
- Good teamwork and organization skills
- Experience supporting US customers or handling escalations is a plus
- Familiarity with tools like Zendesk is a plus
- Basic Excel skills (VLOOKUP, data analysis)
- Interest in technology and mobile troubleshooting
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Mexico
Mexico, officially the United Mexican States, is a country in North America. It is the northernmost country in Latin America and borders the United States of America to the north, and Guatemala and Belize to the southeast; while having maritime boundaries with the Pacific Ocean to the west, the Caribbean Sea to the southeast, and the Gulf of Mexico to the east. Mexico covers 1,972,550 km2, and is the thirteenth-largest country in the world by land area. With a population exceeding 134 million as of 2026, Mexico is the tenth-most populous country in the world and is home to the largest number o
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