Gainwell Technologies
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. As a Project Manager specializing in CX Contact Center and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.
Requirements
- 5+ years of experience in BPO and/or Contact Center environments, with strong understanding of operational KPIs, WFM, Quality, Reporting, and Service Level performance drivers
- Demonstrated experience partnering across Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations teams to execute successful launches
- PMP or other Project Management certification strongly preferred
Benefits
- Generous, flexible vacation policy
- Comprehensive health benefits
- Educational assistance
- 401(k) employer match
- Leadership and technical development academies
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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