WorkNomads
WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client. The role requires strong expertise in business processes mapping and digital transformation in customer experience, as well as leadership skills and ability to motivate teams in fast-changing environments.
Requirements
- 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs
- Strong expertise in business processes mapping and digital transformation in CX
- Bachelor’s degree in Business, Management, or a related field (or equivalent experience)
- Demonstrated experience in project-based operational setups, transitions, or start-up operations
- Strong people leadership skills with the ability to motivate teams in fast-changing environments
- Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning
- Excellent stakeholder management and client communication skills
- Data-driven mindset with the ability to translate insights into action
- Comfortable working remotely and coordinating across multiple functions
Benefits
- Competitive salary
- Benefits package
- Personalized career development and growth opportunities
- Access to WorkNomads’ global community, co-working spaces, and events
- Diverse, inclusive workplace where individuality is celebrated
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Poland
Poland, officially the Republic of Poland, is a country in Central Europe. It extends from the Baltic Sea in the north to the Sudetes and Carpathian Mountains in the south, and borders Lithuania and Russia to the northeast; Belarus and Ukraine to the east; Slovakia and the Czech Republic to the south; and Germany to the west. The territory has a varied landscape, diverse ecosystems, and a temperate climate. Poland is composed of sixteen voivodeships and is the fifth most populous member state of the European Union (EU), with over 38 million people, and the fifth largest EU country by land area
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