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Home / Associate Technical Account Manager – Tech Touch (Remote, MEX)

Associate Technical Account Manager – Tech Touch (Remote, MEX)

  • Full Time
  • Anywhere

About Crowdstrike

crowdstrike.com
  • Founded 2011
  • Employees 7925
  • Ticker CRWD
CRWD 684.86 USD -0.96%
  • Net income -$162.50M

Investor research: Yahoo Finance · SEC filings

Source: Wikipedia

Crowdstrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You’ll Do:

  • Serve as a technical contact and augment our customer support teams

  • Participate with onboarding process

  • Perform quarterly health checks and business reviews

  • Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

  • Escalate customer issues to management when appropriate.

  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

  • Leverage knowledge content and systems to obtain product expertise

  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

  • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

  • Drive support cases to ensure issues are being resolved in a timely manner.

What You’ll Need:

  • Bachelor’s Degree or equivalent experience

  • Professional fluency with the English language

  • Experience working with Windows Operating Systems

  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures

  • Excellent customer service skills and ability to quickly establish technical credibility with customers

  • Excellent communication skills, written and verbal

  • Proven problem-solving skills

  • Collaborative attitude

  • Commitment to customer success

Bonus Points:

  • Bachelor’s Degree in related field

  • 1+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Mexico

Mexico, officially the United Mexican States, is a country in North America. It is the northernmost country in Latin America and borders the United States of America to the north, and Guatemala and Belize to the southeast; while having maritime boundaries with the Pacific Ocean to the west, the Caribbean Sea to the southeast, and the Gulf of Mexico to the east. Mexico covers 1,972,550 km2, and is the thirteenth-largest country in the world by land area. With a population exceeding 134 million as of 2026, Mexico is the tenth-most populous country in the world and is home to the largest number o

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