Purple Technology s.r.o.
What will you be working on?
- Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
- Crafting detailed, well-structured responses to ensure clear and effective communication
- Processing requests according to established guidelines and procedures
- Identifying and reporting issues or errors to the Team Leader or relevant department
- Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting
- Transcribing Japanese names into Latin characters accurately
- Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution
What we expect from you:
- Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
- Strong ability to analyze and resolve issues while maintaining high service standards
- Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
- Bachelor’s degree from a Japanese university (preferred)
- High technical aptitude and ability to quickly adapt to new software and financial applications
- Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
- Strong sense of responsibility, reliability, and teamwork
- Self-motivated with a proactive approach to problem-solving
- Ability to work in CET or JST time zone
- Willingness to continuously learn and develop expertise in financial applications and trading platforms
Interested? We’d love to hear from you!
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Czechia
The Czech Republic, also known as Czechia and historically known as Bohemia, is a landlocked country in Central Europe. The country is bordered by Austria to the south, Germany to the west, Poland to the northeast, and Slovakia to the southeast. The Czech Republic has a hilly landscape that covers an area of 78,871 square kilometers (30,452 sq mi) with a mostly temperate continental and oceanic climate. The capital and largest city is Prague; other major cities and urban areas include Brno, Ostrava, Plzeň and Liberec.
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