Qwello
Qwello is a company that aims to revolutionize the charging industry by designing, building, and operating charging infrastructure for the public space. They are looking for a Multilingual Customer Care Representative to join their international team remotely.
Requirements
- Proven customer support experience or experience as a customer care representative
- Customer orientation and ability to adapt/respond to different types of characters
- Proven problem-solving and investigative abilities
- Strong de-escalation skills and the ability to remain calm under pressure
- Empathy and patience when assisting customers who struggle with automated or technical processes
- Excellent verbal and written communication to ensure every customer feels heard and supported
- Native German speaking with fluency in French, any additional language knowledge is a plus
- Availability for on-call duty on weekends and public holidays
- Experience with customer service platforms and tools would be a plus
- A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
- Ability to self-organise in an environment of changing priorities; willingness to work on multiple tasks/content switching
Benefits
- Flat hierarchies with efficient decision-making processes without red tape
- The opportunity to play a key role in shaping the mobility revolution
- Be part of an international and dynamic team of more than 20 nationalities
- Enjoy a remote-friendly environment with flexible options, you choose whether to work entirely from home, in one of our offices or a mix that suits you and you have the possibility of workation within the EU, plus 30 vacation days
- Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-bike tours, off-sites and more
- Personal and professional development through in-house lunch & learn sessions, collaborative discussions, as well as externally provided training, courses and conferences
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Germany
Germany, officially the Federal Republic of Germany, is a country in Western and Central Europe. It lies between the Baltic Sea and the North Sea to the north with the Alps to the south. Its sixteen constituent states have a total population of over 82 million, making it the most populous member state of the European Union (EU). Germany borders Denmark to the north; Poland and the Czech Republic to the east; Austria and Switzerland to the south; and France, Luxembourg, Belgium, and the Netherlands to the west. The nation's capital and most populous city is Berlin and its main financial centre
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