Payscale
We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions.
Requirements
- Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field.
- 3+ years of experience in a technical account management or other technical customer experience roles.
- 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
- Experience working with Payscale Marketpay or Payscale Payfactors products.
- Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
- Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
- Advanced Excel skills and knowledge of Tableau.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Customer-centric mindset with a passion for delivering exceptional service and support.
Benefits
- Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
- 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- Unlimited infertility coverage benefits through our medical plans
- Additional supplemental health benefits offered to you and your family
- 401(k) retirement program with a fully vested immediate company match
- 16 weeks of paid parental leave for birthing and non-birthing parents
- Health Savings Account (HSA) options and company contributions each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
- Annual remote work stipend to be used on wellness or home office equipment
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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